Privacy Policy

1. Introduction

Bayswater Tech Solutions ("Bayswater", "we", "us", or "our") is committed to protecting your privacy. This policy explains how we collect, use, disclose, and safeguard your information when you visit bayswater.tech or engage our services.

We handle personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

2. Information We Collect

We collect information you provide directly and information gathered automatically when you use our website:

• chevron_rightContact details you submit through our contact form: name, email address, company, phone number, and message content.
• chevron_rightTechnical data such as IP address, browser type, device information, and pages visited, collected via server logs and analytics.
• chevron_rightAny information you choose to provide when communicating with us.

3. How We Use Your Information

We use the information we collect to:

• chevron_rightRespond to your enquiries and provide the services you request.
• chevron_rightOperate, maintain, and improve our website and services.
• chevron_rightCommunicate with you about your engagement, where relevant.
• chevron_rightMeet our legal, security, and compliance obligations.

4. Data Sovereignty & Storage

We prioritise Australian data sovereignty. Where practicable, personal information is stored and processed within Australian jurisdiction and aligned to local compliance frameworks.

Some infrastructure and processing may involve trusted providers (see "Third-Party Services"). We take reasonable steps to ensure any cross-border handling maintains equivalent protections.

5. Third-Party Services

We rely on a small number of reputable providers to operate this website:

• chevron_rightEmail delivery for contact-form submissions.
• chevron_rightWebsite hosting and content delivery.
• chevron_rightPrivacy-conscious analytics to understand site usage.

6. Cookies & Analytics

We may use cookies and similar technologies to operate the site and, where enabled, to measure usage. Analytics is only loaded when configured. You can control cookies through your browser settings.

7. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this policy or as required by law, after which it is securely deleted or de-identified.

8. Your Rights

Subject to applicable law, you may:

• chevron_rightRequest access to the personal information we hold about you.
• chevron_rightRequest correction of inaccurate or incomplete information.
• chevron_rightRequest deletion of your information where appropriate.
• chevron_rightRaise a privacy concern or complaint with us.

9. Security

We apply defense-grade technical and organisational measures — including encryption, access controls, and continuous monitoring — to protect your information. No method of transmission or storage is completely secure, but we work continuously to protect your data.

10. Changes to This Policy

We may update this policy from time to time. Material changes will be reflected here with a revised "last updated" date.

11. Contact Us

For any privacy questions or requests, contact us at info@bayswater.tech or via our contact page.